How do I return an item?
We want you to be 100% satisfied with your purchase and we always guarantee our product quality and efficacy. Should you for some reason be unhappy with your purchase, we will happily exchange your product, or issue a refund upon your product return. Note: If your order arrived damaged or defective, please contact us immediately at 855-867-7335.
Shipping Costs & Delivery Times
Processing time for orders usually takes 2 business days. Delivery times are based on orders placed between Monday through Friday.
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.
***Due to COVID-19 guidelines, there may be delayed shipping times from carriers.**
Gift cards are sent electronically by email. Please allow one business day for processing.
Hawaii & Alaska
For shipments to Hawaii & Alaska we offer USPS (Priority). No ground shipping available.
We ship via USPS Priority International Express and USPS Priority International to all Canadian provinces.
If you are shipping to a U.S. P.O. Box, we offer shipping via USPS and UPS Surepost.
Skin-Peel.com ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, US Territories, and Canada. To check shipping availability other countries, add an item to your cart, proceed to checkout, and search for your desired shipping country in the dropdown list.
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses, call Customer Service for assistance at (855) 867-7335. You can also live chat with us.
Business Days & Holidays
All orders ship Monday - Friday, excluding federal holidays within the United States. Processing times for all orders is 2 business days. Packages do not ship from our distribution centers on the following holidays:
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Skin-Peel.com, visit the My Account area. You will need to sign in to access your account information. You may also email, live chat, or call Skin-Peel's Customer Service to track your order.