How do I return an item?

HASSLE-FREE RETURNS

We want you to be 100% satisfied with your purchase and we always guarantee our product quality and efficacy. Should you for some reason be unhappy with your purchase, we will happily exchange your product, or issue a refund upon your product return. Note: If your order arrived damaged or defective, please contact us immediately at 855-867-7335.

  • Products must have been purchased directly from Skin-Peel.com (our website or 800 number). We cannot accept returns of products purchased from other retail outlets or distributors. Please return those to the store where purchased.
  • Products must be returned within 30 days of delivery date.
  • We cannot accept returns on overly used products or empty bottles.
  • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
  • Original shipping and handling charges are non-refundable (if applicable)
  • Call us at (855) 867-7335, email, or live chat with our customer service department for more details.

SHIPPING INFORMATION

Shipping Costs & Delivery Times

Processing time for orders usually takes 2 business days. Delivery times are based on orders placed between Monday through Friday.

SHIPPING METHOD COSTS DELIVERY TIME
Standard Shipping FREE Standard Shipping for orders $75+ (Continental USA) 5-7 business days
Standard Shipping $3.95 for orders $74 or less 5 -7 business days
2 Day Shipping N/A due to travel restrictions 3-4 business days
1 Day Shipping N/A due to travel restrictions 2-3 business days


Orders must be placed by 12 PM EST Monday through Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday through Friday. Skin-Peel.com offers $3.95 Standard Shipping on all U.S. merchandise orders. Our standard shipping option is UPS Sure Post and for international orders USPS Priority International.

Gift Cards

Gift cards are sent electronically by email. Please allow one business day for processing.

Hawaii & Alaska

For shipments to Hawaii & Alaska we offer USPS (Priority). No ground shipping available.

Canadian Shipping

We ship via USPS Priority International Express and USPS Priority International to all Canadian provinces.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer shipping via USPS and UPS Surepost.

International Shipping

Skin-Peel.com ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, US Territories, and Canada. To check shipping availability other countries, add an item to your cart, proceed to checkout, and search for your desired shipping country in the dropdown list.

DISCLAIMER for International Orders

Duties and Taxes:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship to multiple addresses, call Customer Service for assistance at (855) 867-7335 (for International customers, please dial + 1 (302) 401-1474+ 1 (302) 401-1474. You can also live chat with us.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. Processing times for all orders is 2 business days. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • 4th of July
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Labor Day
  • Thanksgiving
  • Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Skin-Peel.com, visit the My Account area. You will need to sign in to access your account information. You may also email, live chat, or call Skin-Peel's Customer Service to track your order.